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General
TM Mobile Desktop
TM Mobile Smartphone
Database ConnectivityFrequently Asked Questions
General
1. What is the difference between Desktop & Smartphone versions of TM Mobile?
2. Are there any screen navigation conventions used TM Mobile that I should be aware of?
3. How can more than one user access TM Mobile? Is there family plan?
4. How secure are the TM Mobile data files?
5. I use a Mac and an iPhone? Can I use TM Mobile on both?
6. I noticed that TM Mobile terminates itself when it is inactive for a while. How can I change the amount of time that the application is allowed to remain inactive?
TM Mobile Desktop
1. How can I launch TM Mobile Desktop after I install it?
2. What is the best way to come up to speed on TM Mobile Desktop?
3. Is there an owner manual?
4. How secure is the Password Management feature of TM Mobile?
5. I want to be able to use TM Mobile Desktop even when I am not connected to internet. How do I do this?
6. Sometimes after I click on a button, the screen seems to freeze up for a while? What is going on?
7. I noticed that when I use TM Mobile Desktop through a public network (i.e internet cafe, library, university etc.), sometimes it operates slowly. Is there a way I can speed it up?
2. What is the best way to access TM Mobile from my smartphone?
3. Is there an owner manual or online help for TM Mobile Smartphone?
5. Why is password management unavailable on TM Mobile Smartphone?
Database Connectivity
1. What is the best way to learn to set up database connections and queries using TM Mobile?
2. Which databases does TM Mobile support?
3. Can I connect to more than one database simultaneously?
4. I am experiencing a failure when I invoke 'Refresh Data From Database' on my smartphone, but it works on my computer, what is going on?
Billing & Subscriptions
1. How secure is my credit card information?
2. How do I cancel my subscription?
3. What is your refund policy?
4. Can I switch between different TM Mobile versions or change terms of my subscription (go from monthly to annual or vice versa)?
5. How do I find out when my subscription expires?
6. Can I reinstate my expired or canceled subscription?
7. Can I still use TM Mobile if I cancel my subscription prior to the expiration date?
General
Q. What is the difference between Desktop & Smartphone versions of TM Mobile?
A. In a nutshell, the Desktop version provides more functionality than the Smartphone version. The Desktop version is the primary data editing tool for TM Mobile and the Smartphone version is a mobile data access tool with editing capabilities limited to the most essential functions.
Q. Are there any screen navigation conventions used TM Mobile that I should be aware of?
A. Yes. TM Mobile uses the color blue as an indicator of a hyperlink that can be clicked on. This applies both to the desktop and smartphone versions. Anywhere on a screen when you see blue , you should be able to click on it to activate an application function.
Q. How can more than one user access TM Mobile? Is there family plan?
A. Each user needs to register a separate account. Multiple users can access the Desktop version on the same computer but not simultaneously (unless they are using different operating system login ID's). The Smartphone version can be accessed within multiple browser windows of the same computer or smartphone for as many accounts as it is necessary.
Q. How secure are the TM Mobile data files?
A. Information is kept in encrypted format within TM Mobile data files. So it can not be accessed by simply 'looking' at it.
TM Mobile also uses a propriety file format for storing information so anyone attempting to decode an ill-gotten data file will not be successful without detailed and confidential knowledge of the data format and passwords needed to decrypt.
Q. I use a Mac and an iPhone? Can I use TM Mobile on both?
A. Yes. Both desktop and smartphone versions operate on Apple products providing you with a perfect solution for the Mac platform.
Q. I noticed that TM Mobile terminates itself when it is inactive for a while. How can I change the amount of time that the application is allowed to remain inactive?
A. Launch TM Mobile Desktop and from the 'Session' menu click on the 'Settings' item and input your desired inactivity interval in 'Terminate session after' box.
Q. How can I launch TM Mobile Desktop after I install it?
A. If, during installation, you opted to create a shortcut on your operating system desktop for the application, then you can use that shortcut to launch the application.
You can also launch the application through the login page of the website.
If your operating system did not create an easily accessible shortcut for you on your computer, you can place the application launch trigger file anywhere on your computer and use it to launch TM Mobile Desktop.
Use your browser's 'Save Link As' function (usually activated by right clicking on the link) and save this link as 'tmm.jnlp' to your desired location on your computer. You can then create a shortcut to this file naming it 'TM Mobile Desktop' and place the shortcut on your desktop.
The Microsoft Windows operating system gives you the option to create a desktop shortcut, whereas with Mac and Linux the results are more variable depending on the version of OS installed on your computer.
Q. What is the best way to come up to speed on TM Mobile Desktop?
A. There is extensive online context-sensitive help that is available to guide you through the application features. There are a number of ways to access help:
1. Select 'Help' from main menu and click on the 'Online Help' menu item to access the table of contents for all help topics. You can review the topics that interest you or use the 'Search' tab to look for specific keywords.
2. Pressing the 'Help' key on your keyboard provides context-sensitive help. You can do this inside any view or dialog box to get relevant help. The 'Help' key in Windows is the F1 function key.
3. Click on the 'Help' button
on the
buttons toolbar to activate it and then click on any menu
item on the menu bar or button on the toolbar to get
relevant help.
Q. Is there an owner manual?
A. Click here to download an owner manual for TM Mobile Desktop. Keep in mind that the owner manual is a compilation of all the online help material that is available to you while you are using the application.
Q. How secure is the Password Management feature of TM Mobile?
A. Information is kept in encrypted format within TM Mobile data files. So it can not be accessed by simply 'looking' at it. Nevertheless, we do not recommend that you keep sensitive financial login information (as in online banking) within this or any password management tool.
Password management is provided as a convenience tool and since your information resides on a network server, we suggest prudence in what you store there. However, it must be emphasized we have gone to extraordinary lengths to secure the information you store in TM Mobile password management.
Q. I want to be able to use TM Mobile Desktop even when I am not connected to internet. How do I do this?
A. From 'Session' menu click on the 'Settings' item and select the 'Allow saving data in offline mode'. When you check this option, TMM will allow you to carry on your work even though you do not have an active network connection. This option is handy when you often operate outside of a valid network. TMM will allow you to perform your tasks without a network connection, however, you will not be allowed to exit the application until a valid network connection is established by your computer.
Your data is stored on a server and must be updated when a network connection is available. If, for any reason, you want to disallow data updates when a network connection is not present, make sure that this option is not selected. This way, you will not be allowed to operate the application without having a robust Internet connection. It is very important to understand that allowing yourself to work in offline mode carries risks of losing data. Only use this option if you are certain that you fully understand the ramifications of modifying your data in offline mode.
Q. Sometimes after I click on a button, the screen seems to freeze up for a while? What is going on?
A. TM Mobile Desktop is in frequent communication with our data servers in order to keep your information synchronized with the smartphone version. Sometimes, the connection you are using is slow or unstable which requires longer wait times for an operation to complete. You can always check the bottom left hand corner of your screen to find out about the status any given operation that you have initiated.
Q. I noticed that when I use TM Mobile Desktop through a public network (i.e. internet cafe, library, university etc.), sometimes it operates slowly. Is there a way I can speed it up?
A. Yes. TM Mobile Desktop frequently communicates with our file servers in order to make sure that your work is kept in sync with the smartphone version. If the network you are using is slow or unstable then the application will drag. The way to speed up the application is to stop the automatic syncing and perform the sync process manually at the intervals that works best for you.
To stop auto-syncing, from the 'Session' menu click on the 'Settings' item and unclick the 'Save data to server automatically' box. TM Mobile will automatically save your data when you exit application but it is recommended that you periodically save your data (by clicking on the 'Save Data' button) to avoid data loss when you turn off the automatic data saving process.
Q. Sometimes I am away from my computer but still want to use TM Mobile Desktop. Can I do this and if so how secure is it?
A. Yes. You can access the TM Mobile Desktop from any computer that is connected to the internet. Just login from the website and use customer ID and password to access your information.
Your data is always protected by your customer ID and password. However, if you want to take an additional security step to make sure that no trace of your data is left on the host computer, from the 'Session' menu click on the 'Settings' item and select the 'Save data on network only' box.
If you select this option, your data will not be saved on the local drive so you will not have to be concerned about leaving any sensitive information behind once you complete your work. Make sure that when you return to your own computer, you uncheck this option otherwise you will not have the option of working offline.
Remember, you can alter this parameter on as needed basis and can change it only when security needs are pertinent. Subsequently, when you return to a secure device, you can adjust this parameter to allow local data saving.
TM Mobile Smartphone
Q. How do I know if my mobile phone is 'smart' enough to use TM Mobile?
A. You must have a mobile phone that is capable of performing web browsing in HTML format. The old WAP browsers will not work with TM Mobile and you need full cookie-enabled internet browsing capabilities just like the one you have on your desktop or notebook computer.
In addition to a web browser, you need to have a 'data plan' from your wireless carrier that connects your phone to the internet. If you have any questions regarding your mobile phone capabilities, call your carrier and they can assist in you getting the right phone and plan that will enable you to browse internet at will.
Q. What is the best way to access TM Mobile from my smartphone?
A. You canlogininto the application from the website and bookmark the login page in your favorites for future use.
Another way would be to simply type in 'tmlogin.net' in the address bar of your smartphone's browser and pull up the login page. You can then bookmark the page in your favorites for future use.
Q. Is there an owner manual or online help for TM Mobile Smartphone?
A. No. The smartphone version can be navigated like a website. Most software applications that run inside a browser do not need additional guides because they are laid out in a manner that can be easily deciphered by the average user. TM Mobile Smartphone is no exception. All hyperlinks are colored in blue and can be easily viewed within the context of any given screen.
Q. Can I use TM Mobile Smartphone from any web browser including the one I have on my notebook or desktop computer?
A. The smartphone version is designed for use on the mobile phone. We recommend that you only use the desktop version on your computer.
Q. Why is password management unavailable on TM Mobile Smartphone?
A. For security reasons, password managment information cannot be available on a smartphone.
Q. Sometimes I try to login but a message comes up that says the session is already active. How can I get back on?
A. If the session you were working on was not properly closed, it will remain open until it times out. After the session has timed out, you can login and create a new session. Use your browser 'History' or 'Back' functions to return to your active session if you decide to browse other websites while working on TM Mobile.
The time out duration can be adjusted by launching TM Mobile Desktop, then from the 'Session' menu click on the 'Settings' item and input the time out interval in 'Terminate session after' box (the default session time out is 15 minutes). Set the time out interval to the lowest allowed duration if you want to be able to relog back on as quickly as possible in the event your smartphone session quits inadvertantly.
Q. What is the best way to learn to set up database connections and queries using TM Mobile?
A. The database connectivity module within TM Mobile is provided by Actuate's e.Spreadsheet Designer. This product is fully integrated into TM Mobile and has its own user manual. Click here to download the e.Spreadsheet Designer manual and review it to learn about the process by which you can integrate your data with TM Mobile to make it available on smartphones.
Q. Which databases does TM Mobile support?
A. Currently, we support connections to the MySQL database. We will be supporting more databases in the future per customer demand. Adding a specific database support may be as easy as making the JDBC driver for that database available to you. Please contact customer support for additional assistance regarding database connectivity issues.
Q. Can I connect to more than one database simultaneously?
A. TM Mobile does not have a limitation in terms of databases connected to and queries executed. However, we do not recommend more than one database connection per account. If you connect to more than one remote database in your account, keep in mind that once you perform a connection update, all your queries regardless of connection will execute.
Q. I am experiencing a failure when I invoke 'Refresh Data From Database' on my smartphone, but it works on my computer, what is going on?
A. Keep in mind that if you have selected local databases to connect to, they will not update on your smartphone. The smartphone can only connect to remote databases that can be accessed through a network connection. Mixing local and remote database connections will result in smartphone not updating any of your connections.
Billing & Subscriptions
Q. How secure is my credit card information?
A. We use Authorize.Net as our payment processor. Authorize.Net stores all the sensitive payment information on their secure databases and handles monthly subscription payments. We store the last four digits of your credit card number for future reference.
Q. How do I cancel my subscription?
A. Launch Desktop TM Mobile. From the Help menu select 'Subscription Management' menu item. Select 'Cancel Subscription' button and click 'OK'.
Q. What is your refund policy?
A. At the beginning of every monthly subscription cycle, you are charged for the usage you incur for that particular monthly period. Therefore, if you are on a monthly plan, once you cancel your subscription there will be no refund amount due.
If you are on an annual plan, you are refunded the portion of your unused months that remain on your subscription plan starting from the end of the current monthly cycle. The monthly rate is calculated based on the annual subscription rate divided by 12. There is a 3% transaction processing fee applied to all cancellations which will be automatically deducted from your refund balance.
Q. Can I switch between different TM Mobile versions or change terms of my subscription (go from monthly to annual or vice versa)?
A. Yes you can. You are never penalized for switching between versions or changing terms of your subscription. Once you perform a change using the 'Modify Plan' option of 'Subscription Management' (accessd via 'Help' menu), any unused portion of your current subscription is prorated and is fully refunded to you. A plan or terms change will begin a new subscription cycle based on the modification date.
Q. How do I find out when my subscription expires?
A. From the Desktop TM Mobile, select Help menu item and click on the 'About' option. You will find all the pertinent information about the your subscription on the About screen.
Q. Can I reinstate my expired or canceled subscription?
A. No. Once your subscription expires or is canceled, you can not reinstate it. An expired subscription means you can no longer login with that customer ID. In order to restart your subscription to TM Mobile, you have register again and create a new customer ID. Your data is not transferable from one account to another.
Q. Can I still use TM Mobile if I cancel my subscription prior to the expiration date?
A. TM Mobile is available to you until the end of your expiration date. Canceling subscription means that at the time your subscription expires, it will no longer be extended through automatic payment and renewal. You cannot reinstate a canceled subscription and must re-register if you want to re-use TM Mobile. Your data is not transferable from one account to another.